Contacting Support
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If you can connect, please send your support question or request for information by email (

If you have had problem sending email and have a bounced message, please forward the entire bounced message to Support and we can check the problem.


You can contact GreenNet Support by telephone 0845 0554011 between 9.30am and 5.30pm Monday to Friday.

When you telephone Support, please have ready the following information:

  • Your GreenNet username (ie the first part of your email address)
  • The software and type of system you are using (i.e. Windows 95, Windows 3, Mac etc.)
  • A description of the problem


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GreenNet, 56-64 Leonard Street, London EC2A 4JX, Tel (UK): 0845 055 4011
Tel (int'l): +44 (0)20 7065 0935 Fax: +44 (0)20 7253 2616