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Error Message: The computer you are dialling into is unable to establish a dial up networking connection please check your password and try again.

Error Message: The computer you are dialling into cannot establish a compatible set of network protocols...

The save password box in Dial-up-Networking is always greyed out, how can I save my password?

Error Message: Error no Dial tone or The computer is not receiving a response from the modem

I am upgrading/re-installing Eudora and want to keep my mailboxes, nicknames and signature files, how do I transfer them?

Error Message: 'There has been an error transferring your mail. I said Pass and the pop server said. Err password supplied for "ecowash" is incorrect'.

Error Message: -ERR /usr/mail/.ecowash.pop lock busy! Is another session active?

Error Message: -ERR POP timeout' or 'Eudora is tired of waiting…..'

Can I use Eudora to send mail in Netscape or Internet Explorer?

Error Message: The computer you are dialling into is unable to establish a dial up networking connection please check your password and try again.

Normally this means that either the password or the username in dial up networking are wrong.
To check this double click on the 'my computer' icon
double click on the ' dial networking ' folder
double click on your GreenNet dial up networking profile . In the username field make sure the correct username is displayed.
This will normally be your full email address i.e. ecowash@gn.apc.org
If you have a group login, it may be something like grnecowash@gn.apc.org .
Your password will be displayed in asterisks in the password field. Try re-typing it.
If type in your password each time you log on, make sure you don't have the caps lock or shift keys activated, remember passwords are case sensitive.

Error Message: 'The computer you are dialling into cannot establish a compatible set of network protocols..'

This error means that you have some errant network settings on your computer that need to be checked or changed.
Before changing any setting, it is worth restarting your computer and trying to connect again.

To check your network settings double click on the 'my computer' icon

double click on the 'dial up networking' folder
right click on your 'GreenNet dial up networking profile' icon and choose 'properties' .

A box will appear click on 'server types' (it will either be a button or a tab depending on which version of windows 95 / 98 you are using).
In the server types box check the following settings:
Type of dial up server :
ppp windows95, Windows NT 3.5 internet...
Advanced options.
Only 'enable software compression' should be ticked
Allowed network protocols.
Only 'TCP/IP' should be ticked

Now left click on the TCP/IP settings button.
Make sure that 'Server assigned IP address' and 'server assigned name server addresses' are selected 'Use IP header compression' should be ticked 'Use default gateway on remote network' should be ticked Click on OK .

Now Click on the Start button in the bottom left hand corner of the screen
Select settings
Select control panels
Double Click on the network folder .

The network properties box will appear, Windows 98 will usually warn you that you are about to change setting on your computer click continue .
In the entry for 'the following network components are installed' scroll down until you can see an entry for TCP/IP (there may be a few entries with TCP/IP, choose any of them).
Click once on TCP/IP Click on properties

The TCP/IP properties box will appear
Select the WINS configuration tab Ensure this is set to disable Wins resolution
Select the DNS configuration tab
Ensure this is set to disable DNS
Click on OK
You must now restart your computer


The save password box in Dial-up-Networking is always greyed out, how can I save my password?


There are two reasons why the save password box may be greyed out.
The first is if Client for Microsoft Networks is not installed - to check:

Go to Start then Settings then Control Panel

Choose Network icon

Check that Client for Microsoft Networks is in the listed of installed components. If not:

Click on Add , choose Client and click on Add again. From the list of manufacturers choose Microsoft , and choose Client for Microsoft Networks and click OK

You will then need to restart your PC.

The second possibility is that Client for Microsoft Networks is installed but that you haven't logged on to it.

If when you boot up your PC you get a window coming up asking you to enter a password to logon to Windows, and you usually click Cancel , this is the problem.

You need to click OK with a username entered but not a password and this screen should stop appearing. And you should be able to save passwords.

If neither of the two is the case please contact support

Error Message: 'No dial tone'or 'the computer is not receiving a response from the modem

Make sure that your modem is switched on and plugged into the phone line.
You can try plugging a normal telephone into the phone socket to check that there is a dial tone.
This should provide a solution

if the computer is not receiving a response from the modem Before changing your modem control panel, it is worth restarting your computer and trying to connect again

If that doesn't work you can follow these instructions:
Click on the start button in the bottom left hand corner of the screen
Select settings
Select control panels
In control panels , double-click Modems .
On the General tab , click your modem , and then click Properties .
On the Connection tab , click Advanced
Verify or remove the setting in the Extra Settings box.
Click OK or Close until you return to Control Panel .
Test to determine if the issue is resolved.

If the issue is not resolved, in control panel , double-click Modems .
On the General tab , click your modem , and then click Properties .
On the Connection tab , click Advanced .
Add a "&F" setting to the Extra Settings box , and then Click O K or Close until you return to the desktop.
restart your computer

'There has been an error transferring your mail. I said Pass and the pop server said. Err password supplied for "ecowash" is incorrect'.

You may be typing in the wrong password.

Check that the caps lock and shift keys are not activated while you are typing and try typing your password in again


ERR /usr/mail/.ecowash.pop lock busy! Is another session active?

If you are disconnected unexpectedly while you are downloading your mail you must wait about five minutes before reconnecting and trying to download you mail again. To protect you emails, the GreenNet mail server 'locks' them for a short time to prevent any damage occurring to them. This error can also occur if you try to download you mail immediately after a 'timeout' error (see below)

This message may also mean you have a large email message blocking your email account. Phone GreenNet support to find out 0845 0554011

-ERR POP timeout' or 'Eudora is tired of waiting..'

The most common cause of pop timeouts are large email attachments. Large files can be too big for your computer to deal with and the download will stall. After a certain time, anything from 45 secs to 10 mins your computer will stop the download. Do not attempt to download your mail again immediately after a timeout message or you will get a 'pop lock busy error' see previous error

I am upgrading/re-installing Eudora and want to keep my mailboxes, nicknames and signature files, how do I transfer them?

First you must locate the folder that your Eudora files are stored in using Windows Explorer . The folder will usually be called GNITools or Eudora .

You need to copy all of the necessary files onto a floppy disk. The files are:

Mailbox Files:    Any file ending in .mbx or .toc
e.g. your Inbox consists of in.mbx and in.toc

Nicknames Files:   nndbase.txt and nndbase.toc

Signature Folder:   Folder called sig containing any signature files as .txt files
n.b. the oldest version of Eudora v1.4.4 does not have this folder

Once you have copied these files on to a floppy disk you can safely upgrade or re-install Eudora. Make sure that you choose to install in the same directory.

To get the information back after the installation copy the files back from the floppy disk to the Eudora directory.

Can I use Eudora to send mail in Netscape or Internet Explorer?

You can use Eudora as the mail-sending program for Netscape. When you click on a mailto link on a web page, Eudora will be used to send the message.

With Eudora 3.x , you can set this up in the Tools:Options:Miscellaneous screen. There's an option there called "Intercept Netscape mailto URLs." If you turn this option on, Netscape will bring up Eudora when you click on a mail link on a web page, and open a new mail message, already addressed.

Note that this will only work if Eudora is running in the background -- minimized is OK.

You can also configure Internet Explorer to use Eudora to send mail. Launch Internet Explorer (3.0 or later), and go to the View menu, and choose Options.... Click the Programs tab. Select Eudora in the drop-down menu for Mail: Then click OK .

From now on, when you click a mailto: link on a web page in Internet Explorer , Eudora will come up with the pre-addressed message ready.

 

 

If you have a different problem, see if you can find an answer on GreenNet's Support Forums (or post a new question!).

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